At Pironah, we are committed to ensuring your complete satisfaction with your purchase. To make your shopping experience as seamless as possible, we encourage our valued customers to focus on exchanging products they are not entirely happy with, as we believe that finding the perfect fit and style is key to your satisfaction.
Exchanges
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Timeframe: You have 30 days from the date of your purchase to initiate an exchange through our return/exchange portal.
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Free of Cost: Exchanges are hassle-free and free of cost. We want to make sure you love what you wear, and if your order doesn't meet your expectations, we're here to help you find the right product.
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Refund Method: Customers can only request for an exchange for an item priced equal or lower to the originally purchased item. please note that at this time we only offer an exchange for a same style item. please email us at pironah.info@gmail.com in case you have any queries related to your exchanges.
Store Credit
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Timeframe: You have 30 days from the date of your purchase to initiate a an exchange or apply for store credit.
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Free of Cost: Applying for a store credit is hassle-free and free of cost. We want to make sure you love what you wear, and if your order doesn't meet your expectations, we're here to help you find the right product
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Credit: Store credit is provided to you upon approval of your request and can be used on any product on our website, Please note that there is no expiry time for the credit and you can use it instantly and on anything that you may like from our website.
Returns
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Timeframe: You have 30 days from the date of your purchase to initiate a return.
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Restocking Fee: In the event that you choose to return an item, a nominal restocking fee of $14.99 will be charged. This fee covers the cost of processing the return and ensures we can continue to offer competitive prices on our products.
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Refund Method: Refunds for returned items will be processed to the original payment method after deducting the restocking fees.
Initiating an Exchange or Return
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Start a Return: If you wish to initiate an exchange or return, please click on the button "START A RETURN" which can be found at the bottom of this page.
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Return Portal: Authenticate using you Order Number and Email Address once you are redirected to our return portal.
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Select the Item: Once authenticated, you will be able to identify the item you wish to return or exchange.
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Follow the Steps: Follow the simple steps provided on the return portal to complete the process.
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Mailing Labels: For your convenience, we provide pre-paid mailing labels to simplify the exchange/return process. Simply use the label provided, package the item securely and send the item back to us.
Our goal is to make sure you are delighted with your purchase. If you have any questions, concerns, or require further assistance with our exchange or return process, please do not hesitate to contact us at pironah.info@gmail.com.
Thank you for choosing Pironah. We appreciate your loyalty and trust in our products, and we are dedicated to offering you the best shopping experience
