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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Frequently Asked Questions

Standard Shipping: Processing Time (1-2 Business Days) & Shipping Time (3-9 Business Days). Express Shipping: Processing Time (0-1 Business Days) & Shipping Time (3-5 Business Days).

Exchange: No fees, 30-day exchange policy, and we will provide you with a shipping label.

Returns: $14.99 restocking fees, 15-day return policy, we will provide you with a shipping label, and once we receive the product, we will issue you a refund after deducting the restocking fees.

Credits: If you can't find anything suitable, you have 30 days from the day you receive the product to request for future store credit.

You can track your order by logging into your customer account or using the tracking number provided in your confirmation email.
If your shipment is significantly delayed or misplaced, please contact our Customer Support team at pironah.info@gmail.com, and we'll work diligently to resolve the issue
Yes, if you'd like to exchange your item for a different size, color, or style, please initiate the exchange following our return and exchange policy.

Log in to your customer account.

Enter your email address and follow the verification process.

Select the order you want to return or exchange.

Choose the items, select a return reason, and add a note.

Click Request return and follow the provided instructions.

For most returns, we don't any shipping fees, the only thing we charge is a nominal fee of $14.99 CAD to cover the cost of restocking.
Please allow us around 5-7 business days to complete the refund process. Your refund will be issued using the same payment method you used for the purchase.
Any item that is worn, washed, or used at least once cannot be returned or exchanged.
If you have any queries or concerns, please drop us a message at pironah.info@gmail.com, and our friendly team will assist you promptly.
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